Streamline Customer Operations to increase organization’s productivity by 80%

1. Responding Customer inquiries through different email management solutions and Salesforce - Avg monthly email volume ~ 25K+
2. Email chain with customer causing duplicate cases – difficult to track and manage causing customer dissatisfaction
3. Complex echo systems with multiple applications– High operational cost

Easy Maintainability & scaling of business rules

Adopt to quick changes without development cycle and therefore reducing overall implementation cost for future releases

40% increase in process efficiency

Reduction in operational cost

Improve overall cycle time by 60%

Reduced hand-offs across departments

Consistent outcome with more accuracy

Reduce average handling time for customer request resolution

Reduce time to train new users