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Case Study

Streamlining Financial Operations with Automated Credit Line Increases

Domain: Banking & Financial Services

Product line :

Key Challenge:

  • High manual intervention in reading ORR forms for CLI requests and processing.
  • Managing scenarios where customers are not eligible for a CLI.
  • Handling requests where customers seek a larger CLI.

Our Solution:

Configured a job scheduler to create cases for ORR requests.
Routed cases with customer-provided income to RiskQ for evaluation.
Routed cases without income to customer contact for information collection.
Built the risk analysts evaluation form into the low code platform Case UI.
Enabled risk analysts to review, approve, decline, or counter offer CLI requests.

The Result:

Eliminated

manual work.

Enabled

automatic system updates, such as credit line increases.

Automated

letter sending, work case management, audit history, and CAS notes.

Provided

a unified interface for account details.

Offered

customized reporting, global search capability, and business rule delegation for approval hierarchy.

Related Tags:

Customer Service

Low-Code Development

Process Automation

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Questions? Want To Know More.

To know more about how Maantic has delivered digital transformation solutions, reach out to our Solar Energy digital transformation expert.