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Case Study
Enhancing Customer Satisfaction and Empowering Business with Dynamic Pricing Agility
Domain: Transport & Logistics
Product line :
Key Challenge:
- Lack of customer centricity and interaction information capture.
- Difficult-to-maintain bespoke application with embedded pricing logic.
- Challenging support and configuration for numerous airport bases with varying product catalogs.
- Complex, multi-layered pricing logic with frequent changes.
- Need to support multiple languages and time zones for different airport bases.
- High volume of “as of date” and future pricing reports for customers.
Our Solution:
The Result:
Improved
customer centricity, enhancing the customer experience.
Centralized maintenance
of product catalogs and pricing configurations for quicker rollouts.
Easier maintenance
of base-specific products, pricing programs, and discounts without IT involvement.
Significant improvement
in report generation and distribution.
