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Case Study

Optimizing AI Platform Capabilities through Rigorous Evaluation and Agentic Workflow Validation

Domain: Technology | Enterprise Software

Product line :

Key Challenge:

  • Model Selection Complexity: The need to evaluate various internal and external AI models to determine the most effective capabilities for the platform.
  • Data Scarcity for Testing: Lack of specialized, high-quality evaluation datasets required for specific service use cases and customer offerings.
  • Scaling Validation Efforts: Difficulty in scaling data generation and performance measurement without significantly increasing internal resource overhead.

Our Solution:

Custom Evaluation Frameworks: Created targeted test frameworks and custom datasets to enable accurate performance measurement and model validation.
Agentic Workflow Validation: Validated agentic tools and quantifiable accuracy to ensure reliable automation for complex ITSM operations.
Application Development Testing: Leveraged app-development expertise to create ground-truth data and measure the accuracy of application generation tools.
Expert Code Enhancement: Manually reviewed and enhanced AI-generated code to optimize performance, fix gaps, and ensure adherence to best practices.

The Result:

Reliable AI Automation:

Ensured consistent and predictable AI agent behavior through rigorous tool-level and ATF testing, significantly reducing operational risk.

Faster Time to Value:

Accelerated the application development lifecycle by leveraging prompt-driven workflows, enabling the quicker delivery of business-ready solutions.

Scalable & Cost-Efficient Operations:

Reduced manual effort and error rates through proven automation, improving overall efficiency and supporting enterprise-wide scalability.

Related Tags:

Customer Service

Low-Code Development

Process Automation

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