1. Home
  2. /
  3. Insights
  4. /
  5. Case Study
  6. /
  7. Automation of Loan Onboarding for Improved Efficiency and Reduced Cycle Times

Case Study

Automation of Loan Onboarding for Improved Efficiency and Reduced Cycle Times

Domain: Real Estate

Product line :

Key Challenge:

  • Long cycle times to onboard loans from clients due to limited visibility, repetitive manual activities, and the use of multiple systems.
  • The existing process required 50+ manual steps, 12 surrounding systems, and 7 teams with over 100 users.
  • Disconnected applications and email-based touchpoints created inefficiencies and reduced overall visibility into deal progress.

Our Solution:

Appian's low-code platform centralized and automated deal onboarding, harmonizing processes, systems, and data.
Users can now track deals, pledges, assets, and investors through self-service and manage documents within the platform.
The solution integrates applications without changing the source of truth, eliminating the need for multiple systems, allowing users to complete tasks within Appian.

The Result:

Reduced

loan onboarding cycle time by 75%, from 5-30+ days to under 7 days.

Enabled

real-time, self-service tracking of deals, pledges, and assets from start to finish.

Established

a unified platform for deal onboarding, eliminating the need for multiple systems.

Related Tags:

Customer Service

Know More

Questions? Want To Know More.

To know more about how Maantic has delivered digital transformation solutions, reach out to our Solar Energy digital transformation expert.