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- Enhance customer satisfaction and empower business with pricing agility
Case Study
Enhance customer satisfaction and empower business with pricing agility
Domain: Transport & Logistics
Product line :
Key Challenge:
- Lack of customer centricity in interactions, no capturing of interaction information.
- Existing bespoke application with pricing logic embedded into channel code was difficult to maintain/change.
- Large number of Airport Bases with varying product Catalogues were difficult to support and configure.
- Complex multi-layered pricing logic with frequently changing pricing programs and base-specific logic.
- Multiple languages, time zones to support for different airport bases
- A large volume of As of date, future date pricing reports to be shared with end customers
Our Solution:
The Result:
Improved customer centricity
leading to improved customer experience
Channel agnostic
centralized maintenance of product catalogues and pricing configurations leading to quicker rollouts.
Ease of maintenance
of base specific product availability, price, pricing programs and discounts. Most configurations don’t need IT involvement.
Significant improvement
in Report generation and distribution
