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Case Study

Implementation of Customer Care Solution

Domain: Energy Funding

Product line :

Key Challenge:

  • Single Screen for Customer Care executives with 360 Degree view of all data points presented as a Dashboard to serve the clients’ customers in a quick response time.
  • Provide gap analysis and consulting for improved implementation.
  • Increase the Customer Care executive work efficiency and ease of access of all resources on a single Dashboard.
  • Increase ROI and saving potential in support costs.

Our Solution:

Maantic recommended workshop approach and lead workshops with the Client’s tech team to understand details of use cases to evolve landscape understanding and problem statements.
Create a customized solution for the clients Customer care support on top of the existing custom solution.
Optimum use of all the custom resources present in the org and creating as single Dashboard for the Customer Care executives.

The Result:

Reduced the effort and time

of the Customer Care support executives.

Increased the productivity,

ROI and Customer Satisfaction Ratio.

Related Tags:

Service & Marketing Cloud

Know More

Questions? Want To Know More.

To know more about how Maantic has delivered digital transformation solutions, reach out to our Solar Energy digital transformation expert.

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Maantic Inc is a Digital Transformation Service Provider helping organizations redefine business processes and transform customer experiences to stay ahead in a fast-paced dynamic world.

The company is registered as Maantic Global IT Solutions Pvt. Ltd. in India.

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