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Case Study
Optimizing HR Service Delivery by Implementing AI-Driven Self-Service and Unified Portals
Domain: Manufacturing | Structural Solutions
Product line :
Key Challenge:
- Fragmented Employee Experience: Employees faced inconsistent service delivery and frustration due to navigating multiple disconnected HR systems.
- Manual Process Overload: High case volumes and manual workflows led to slow resolution times, overwhelming HR teams with duplicated work.
- Lack of Self-Service: Limited automated support left employees dependent on HR staff for routine inquiries, hindering overall productivity.
Our Solution:
The Result:
Enhanced Employee Experience:
Streamlined the HR journey through a unified portal, eliminating confusion and the need to navigate multiple legacy systems.
Operational Efficiency & Speed:
Achieved faster resolution times and improved service consistency through structured COEs and automated routing.
Reduced HR Overhead:
Increased adoption of AI-driven self-service, empowering employees to find answers independently while freeing HR staff for high-value strategic work.
