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- Launching new Endpoint SaaS offering in the AWS Marketplace
Case Study
Launching new Endpoint SaaS offering in the AWS Marketplace
Domain: Other Products & Services
Product line :
Key Challenge:
- Multiple disjoined applications.
- Manual intervention is required in all processes.
- No Customer-centric View.
- No standard workflow to handle Trial and Purchase requests for Endpoint SaaS.
- Lack of centralized repository for consumer data.
- No standard integration with D&B(Dun & Bradstreet) for organization data.
- Lack of smooth data flow and standardized interaction across different systems.
Our Solution:
The Result:
Customer enrollment
and provisioning within 5 minutes SLA.
Immediate scaling
as customer matures.
Centralized data
for all consumers(Customers and Services).
Fully automated process
of Org validation, account search, account creation, order creation, Revenue recognition and payment reconciliation.
Integrated dashboard
to review Trial and Purchase request cases by DM(Data Management) team.
Autogenerated
monthly report.
Total SaaS customer growth
50% in 2022, 90% in 2023 and 100% in 2024.
