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Case Study
Boosting Organizational Productivity by 80% Through Streamlined Customer Operations
Domain: Manufacturing & Logistics
Product line :
Key Challenge:
- Responding to customer inquiries was managed through different email management solutions and a CRM platform, with an average monthly email volume of over 25,000.
- Email chains with customers led to duplicate cases, making them difficult to track and manage, resulting in customer dissatisfaction.
- The complex ecosystem with multiple applications resulted in high operational costs and inefficiencies.
Our Solution:
The Result:
Easy
maintainability and scaling of business rules .
Quick adaptation to changes,
reducing future implementation costs.
40% increase
in process efficiency.
Reduced
operational costs.
60% improvement
in overall cycle time.
Reduced
hand-offs across departments.
Consistent
and accurate outcomes.
Reduced
average handling time for customer requests.
Shortened
training time for new users.
