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Case Study

Optimizing Operational Efficiency by Streamlining Transaction Management Across Multiple Offices and Agents

Domain: Real Estate

Product line :

Key Challenge:

  • Manual data entry by office admins caused errors due to lack of validation in Profit Power web forms.
  • Reliance on 27 offices and 2,300 agents created bottlenecks in data management and transaction processing.
  • Lack of direct communication between agents and the sales closing team delayed issue resolution, complicating transactions and slowing operations

Our Solution:

Enabled agents to input data directly into Profit Power, reducing reliance on office admins and eliminating data re-entry.
Introduced data validation during entry to ensure accuracy and minimize errors.
Established direct communication channels between agents and the sales closing team for faster issue resolution.
Redesigned workflows to reduce admin involvement, enhancing response times and operational efficiency.

The Result:

Reduced Dependency on Office Admins:

Agents enter data directly, allowing office admins to focus on strategic tasks and enhancing operations.

Minimized Errors and Improved Data Accuracy:

Validation ensured accurate data entry, reducing errors and improving transaction reliability.

Faster Issue Resolution:

Direct communication between agents and the sales team expedited issue resolution, minimizing delays.

Related Tags:

Customer Service

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Questions? Want To Know More.

To know more about how Maantic has delivered digital transformation solutions, reach out to our Solar Energy digital transformation expert.